Customs and Import Duties                                                                          
Buyers are responsible for any customs and import taxes that may apply. SHY Moissanite is not responsible for delays due to customs.

Lost Package                                                                                                         
All of our Gold and Platinum jewelries are shipped with signature requested trackable parcels, which means it must be received and signed by you or an individual living in your address.
It is your responsibility to monitor the shipping progress by the tracking number we provided. You can simply reschedule the delivery date or held the shipment at your local pick up point for pick up in person by presenting a valid government issued ID.
Regrettably, we can not be held liable for any packages that may be lost during transit. It is the recipient's responsibility to track down the package. Nevertheless, we will make every effort to support you in this matter. We highly recommend that you choose a secure delivery address, ideally a location where someone can receive the package in person.

Wrong Shipping Address                                                                                     
It is the customer's responsibility to locate their package if they have entered an incorrect shipping address.

Please note that if your parcel is returned to us, you will be responsible for a return shipping fee and any reshipment costs.

If you no longer wish to have the order reshipped, you will receive a refund minus the original shipping charges and return shipment fees.