Warranty & Guarantee

Lifetime Warranty: Fine Jewelry

SHY stands behind the quality and craftsmanship of our jewelry and offers a free lifetime warranty against manufacturing defects on fine jewelry purchases. If you experience damage to your purchase due to manufacturing, please contact us so we may evaluate your piece.

Email us at customercare@shymoissanite.com with photos, a short video, and a description of how the damage occurred. If we find the damage is not repairable via the provided images, we may not accept the item back for an evaluation.

If the damage is deemed a manufacturing defect, SHY will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.

Our manufacturing warranty excludes coverage for wear and tear, scratching, stretched chains/rings, and product loss, as well as jewelry damaged due to improper use, cleaning or storage.

Complimentary gifts cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen. These items are not covered by our warranty and cannot be repaired through SHY.

To be eligible for the warranty:

  • Please be sure the ring and stone have not been exposed to unreasonable force or harmful conditions.
  • The ring needs to have been stored and handled correctly. An abused, altered, or incorrectly cleaned ring is not eligible for a repair within warranty.
  • The ring needs to be in the possession of the original purchaser, as this warranty is not-transferable.


Last revised on January 29, 2024